Remove all viruses, spyware and rootkits
All malicious viruses, spyware and rootkits on your computer will be completely removed using specialist tools and software.
Repair any operating system issues caused by the virus
Viruses and spyware often create issues with a computer’s operating system like boot problems (‘geek speak’ for difficulties in turning a computer on) or even a dreaded blue screen. These will be repaired to prevent ongoing problems.
Perform critical operating system updates
An infected computer sometimes won’t properly download and install critical operating system updates as it usually would. Your technician will perform any necessary updates that it’s missed out on.
Test operating system for proper functionality
Your operating system will then be thoroughly tested to guarantee proper functionality.
Install or update internet security software
It’s most likely that your computer “caught” its virus online or from an email attachment. The best safeguard against this in the future is up to date internet security software. We will check to see if you have internet security software already installed; if you do we’ll update it and make sure it’s working properly and if you don’t we’ll install it for you.